Regulatory compliance for phone numbers

Some countries and number types require regulatory verification before a Twilio telephone number can be activated. Compose AI guides you through the information and documents required for the selected country, number type, and end-user type.

The submitted information are reviewed by Twillio’s compliance team, and are approved or rejected after review. The review process can take few hours to up to 2 days.

Complete a bundle#

1. Select the country, number type, and whether the end user is an individual or business.
2. Review the requirements returned for that combination.
3. Enter the requested identity or business details.
4. Upload supporting documents, such as identity or address proof, when required.
5. Submit the bundle and monitor its status from the compliance view.

Statuses can include draft, pending review, in review, approved, or rejected. If a bundle is rejected, review the failure reason, correct the information or documents, and resubmit.

Only provide documents required for the selected regulatory bundle, and ensure the information matches the legal entity or individual that owns the number.